Danish Energy Service Danish Energy Service is a service –and development firm involved with all types of technical energy plants primarily within the area of heating power plants for large –and medium sized companies. The company sells and installs burn –and boiler plants with equipment for warm –and hot water, hot oil and steam heating plants.
Returning customer to Barker Jørgensen
Managing Director of Danish Energy Service, Palle Jensen, has been working with Barker since 1984, and he is very satisfied with the collaboration he experiences with Barker Jørgensen. 5 years ago the company decided to buy their fans from a foreign company, but the purchase experience was far from what is practise in Barker Jørgensen. The lack of flexibility in connection to orders was one of the reasons for why the company decided to return as customer to Barker Jørgensen.
“We found out that the foreign company only could offer us a very rigid business relation, once we had placed an order a bargain was a bargain. We do not experience this in trading with Barker Jørgensen. Here they are very flexible, even when we contact them in the eleventh hour they still let us do all the changes we wish to make. This flexibility is the primary reason for why we decided to use Barker Jørgensen as our supplier once again”; says Managing Director Palle Jensen
Understanding for emergency cases
The Managing Director of Danish Energy Service attaches great importance to how much understanding of their business situations their supplier has. The company’s customers often wish to make changes after their orders already have been placed, and it could create problems if the company does not have the same possibility of changing orders at their fan supplier as well.
“Mostly I talk to Gustav or Søren in Barker Jørgensen, I always contact them when I have an inquiry. They respond within reasonable time where after we always have a good dialogue”; says Managing Director Palle Jensen.
Søren Wahlgren from Barker Jørgensen confirms that customers often return as customers to the company, and he agrees on Palle Jensen’s description of the customers services that the company provides to its customers;
“We always plan our services in order to meet our customer’s needs. If a company needs emergency assistance it is common practice at Barker Jørgensen for everybody to put extra effort into helping out in that particular customer situation”; says Søren Wahlgren, Barker Jørgensen.
Palle Jensen concludes that Barker Jørgensen’s expert knowledge and their understanding and flexibility in connection to emergency cases or order modifications is what Danish Energy Service appreciates at the most about Barker Jørgensen.
Solid products and a versatile product selection
Managing Director, Palle Jensen, finishes the interview adding that of cause quality and the ability to deliver the product in time also plays an essential role:
“Barker Jørgensen delivers solid products and if we need special products they are always incredible service minded. They have a versatile selection of products, and we are almost always able to find the right fan.”
Palle Jensen recommends other companies to use Barker Jørgensen as supplier, referring to the good and flexible relationship that Danish Energy Service has to the company.
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